Refund & Returns Policy

This policy applies to purchases made through HulaNeck® WaveRing official online channels.

Overview

We want customers to understand HulaNeck® WaveRing clearly before purchase. HulaNeck is an early-stage home fitness and relaxation product, and user feedback helps us improve future versions.

If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible with your order information and photos or videos of the issue.

Return Eligibility

To be eligible for a return, the item should generally be unused, clean, and in the same condition that you received it, including packaging and accessories where possible.

Because HulaNeck is worn on the body, used products may not be eligible for return unless there is a confirmed quality issue or the applicable platform policy provides otherwise.

Refunds

Once your return request and returned item are received and inspected, we will notify you whether the refund is approved. If approved, the refund will be processed through the original payment method or the purchase platform according to its rules.

Exchanges

If the product has a confirmed manufacturing or shipping-related problem, we may offer replacement, exchange, or refund depending on inventory and the purchase platform’s policy.

Shipping Returns

Please contact us before sending any product back. Return address and shipping instructions may vary depending on your region and purchase channel.

Safety Reminder

HulaNeck® WaveRing is a home fitness and relaxation device. It is not a medical device and is not intended to diagnose, treat, cure, or prevent disease. If you feel pain, dizziness, nausea, numbness, imbalance, headache, or any unusual discomfort, stop using it immediately.

Contact

For refund or return questions, please contact us through the purchase platform or email us at czw@hd-01.com.